Frequently Asked Question

Why am I unable to use "Edit Online" for a document?
Last Updated 6 years ago

Symptom
When going to click on Edit Online I get a popup message that reads "MS Office could not start."

Firefox Users
If you are using Firefox make sure that the add-on is enabled and that you don't have any pop blockers blocking it. You may get the following two types of messages within Firefox.

  1. The first one usually happens automatically. Click "Allow"
  2. If you don't get any message then click on the icon that looks like a lego block to the very left of the address bar on your browser.
  3. Click "Allow and Remember"
Try and edit the file again and see if it works. If you still have issues please send us a ticket and we can help you.

Chrome Users
As of Chrome 42, Google has disabled the NPAPI plugin by default in Chrome.  Alfresco requires this plugin to function properly.  Below are steps to use for re-enabling it.

  1. In the Google Chrome address bar type "chrome://flags/#enable-npapi" (without the quotes)
  2. Click the "Enable" link in the Enable NPAPI section
  3. At the bottom of the window you will see, "Your changes will take effect the next time you relaunch Google Chrome." with a "Relaunch Now" button--click on it to restart Google Chrome.
Courtesy of (https://kb.wisc.edu/helpdesk/page.php?id=41433)

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